Sir Roger was contacted yesterday by an outfit called Bogan Recruitment. Or Hoban. Or something.
“Lindsay” left a message because Sir Roger was attending a board meeting about protecting the Migently Millions and what to do about the servants.
Lindsay wanted to have a chat about someone (let’s call her “Annabelle”) for whom Sir Roger had once agreed to be a referee.
Now, Lindsay had rung at 4.55 pm and Sir Roger didn’t get the message until well after decent people had gone home for the day. (Sir Roger hadn’t gone home, obviously, but then nobody has accused Sir Roger of being “decent”.) Nevertheless, as soon as he could Sir Roger raided his files to find Annabelle. Yes, he recalled, she had been well worthy of a reference. She was mature though young, punctual, committed, focused, capable, experienced, bright. She listened attentively and learnt quickly.
So this morning Sir Roger rang the offices of the fabled – and as it turns out octopoid – Hogan Conglomerate only to find that their phones were experiencing troubles and he had been transferred to Melbourne. But they would leave an email for Lindsay that Sir Roger had called and she would call him back.
Lindsay did not call back.
In his loyalty to Annabelle, who after all was a good stick and deserved a break, Sir Roger rang a second time.
Lindsay wasn’t available at this time, apparently on the phone making further spurious calls, but the young lad would leave a message and Lindsay would call Sir Roger back.
Lindsay did not call Sir Roger back.
Sir Roger was not seeking a job. Sir Roger would not use the services of any agency but himself. Sir Roger was doing a favour for someone who deserved one. He felt treated like an applicant, he felt treated like a thing. He felt Lindsay was very rude indeed. And/or extremely slack and bad at her job. (Who rings someone at COB to have a conversation that will often take about 20 minutes?) And even if she no longer needed the reference she ought to have returned Sir Roger’s calls. She did not know how important Sir Roger might or might not be, or how valuable his time. She worked off a stupid narrow world view and an ignorant theory of mind.
He wondered whether Lindsay judgmentally makes employment decisions or recommendations on the basis of applicants’ ability to do the job, their punctuality, efficiency, customer service ability?
He felt, if so, that Lindsay would fail badly on her own criteria. He felt Hobans failed miserably.
It is nothing really to Sir Roger. His future is not on the line – not on their line at least. He will never see Annabelle again, or ever know whether she was successful in obtaining the position. But Holborn Human Placements and its android staff made an enemy they didn’t need to. And of course they don’t give a shit because they are so huge.
So Sir Roger recommends avoiding Bogan’s Heroes because they don’t seem to care about people or understand what that means. It’s just the profit margin. Just the business.
Posted: 6 September, 2013 in Australian Values, customer service, employment, values, work.
Tags: Australian Values, bogan, customer service, employment, Hoban, Hogan, Holborn, recruitment, referee, reference, values, work